8/03/2016
8/01/2016
TEMPORARILY CLOSED
This blog
is
temporarily closed
due to
lack of interest
and
daily visits,
until
further notice...
if,
you have
any
questions
regarding
this closure,
please
email me
at
ahutchins@gmail.com
7/31/2016
7/30/2016
7/29/2016
Americans Are Not Really Into Customer Service
by Alex Hutchins
When my wife and I were cruising last
month on Royal Caribbean, we were informed by several top officials
from that cruise lines that Americans make the worst employees and are
seldom hired by any cruise line because they do not understand nor do
they offer outstanding to excellent (decreasing in value here)
customer service. Americans make good cruise directors but that is
about it... so, no Americans are hired to cook, wait tables, clean
rooms, serve drinks, or provide security services because of this
lack of awareness as to appropriate customer service.
However, it is my belief that Americans
do understand customer service, it's just that they do not like to be
told what to do by foreigners for starters, and it would also be my
belief that providing this type of customer service is beneath them
and the ego perceptions that they have of themselves. Thirdly, I
would have to say that most Americans that I know or have seen
working, are basically lazy and really strive towards getting paid as
much money as they can for doing as little as they can.
On the other side of the coin, managers
of service workers here in the USA treat those service workers as if
they were no better than animals; in fact, most animal owners treat
their animals better than service workers are treated by
management... hence, part of the reason for the low quality service.
But, is that all there is to it?
No, I don't think so.
Around 1950, American manufacturing was
number ONE in the world as it supplied all the global countries as a
result of the WWII being fought mainly in Europe, completely
destroying the manufacturing base that was once there. As we
manufactured quantity, we were not so much concerned with quality as
we did not have the time to focus on quality, only quantity.
As American manufacturing grew, so too
did the Middle Class Family in America, reaping the benefits of our
economic abilities. As the Middle Class grew and grew and grew, the
mentality of the parents was to make sure that their children never
endured the same hardships that they endured trying to earn a living.
Children were pushed into a different direction or they were pushed
into the direction of college: white collar work as opposed to blue
collar work.
Children born around 1950 were never
going to be like their parents, so from 1970 (+/-) until 2000 (+/-)
they acquired different skill sets, different experiences than their
WWII parents so that when their children were born in the 1970's, by
the 1990's when they were entering the workforce, their attitudes
towards work were entirely different than the work attitudes of the
1950's. And, the children born in the 1990's, when they started
entering the workforce in 2010, an entirely new breed of American
Worker appeared on the scene, there were so far removed from the
1950's that the workers starting in the 1990's had no clue as to how
to manage and motivate these workers.
But, rest assured that these new
workers are in no way planning to pick fruit or vegetables, work in
Call Centers, or sell any Retail products either in person or over
the phone. None of these workers will ever get their hands dirty, so
count out working in fire fighting, emergency services, or law
enforcement. None of these workers will ever consider the idea of
reporting to work each day and sitting behind a desk pushing papers
when they already know that they can do most anything, once it has
been digitized, from the comforts of their own homes, even if they
are still living with their parents.
This new breed of worker:
- may/may not believe in God
- may not have any social heroes
- is really technology savvy
- has no values or intergrity
- sees no reason for company loyalty
- has no interest in moral behavior
- just as feminine as manly
- has no allegience to anyone
- is totally self absorbed
- feels they are owed everything
Of course, I am generalizing here but
if I am only 80% accurate, how will that impact our American Business
and their ability to remain globally competitive?
And, without going too far into the
future, how will their children be should they decide to have any?
My generation... the baby boomers...
on or a few years before/after 1950 have, at best, only 20 good
years left... and, most of that will be lived in retirement or
under strict medical supervision. And, pretty soon, those born on or
around 1970, will be in the same situation that we are currently; so,
in about 30 years, the OLD GUARD will be dead and gone...
Somewhere between 2046 and 2050 is when
the shit will hit the fan, but, as early as 2030, we will know for
sure that the shit is really going to hit the fan and it may be a tad
earlier... who knows? In 2030, I will be 84 and still around to
see if my predictions come true... But, just as sure as someone is
my witness, when that day comes, I will no longer give a shit nor
will I have any desire to tell you that I told you so.
However, the fact remains that
Americans are not good at customer service and since the potential
employment pool for customer service type workers is shrinking in
size big time, there will be a huge void in the customer service
arena that... believe it or not... will be filled by immigrants
and foreigners, causing many Americans, like myself, to bitch even
louder.
My wife and I this afternoon, ventured
up to the big city of Morristown, TN to see if I was eligible to
upgrade my phone to the new S7 Edge by Samsung. We were told no on
the upgrade but that I would be eligible in about 5-6 weeks. In the
meantime, there was this great promo deal on jet packs that we were
eligible for today. So, based upon what our 20 something service rep
told us, we took the deal... only to find out via email when we got
home, that most of what she told us had been a lie... and, if it
was not a lie, then it was certainly not true.
Our rep is going to call us when she
gets to work tomorrow, but we have already boxed up the item and plan
to return it to the store tomorrow since we anticipate a negative
outcome with our phone call. Not only have we wasted a lot of our
time, but we have put mileage on the car that did not need to be
there and we will be burning additional gasoline that did not need
to be burned had we been told the truth.
How many times do companies and their
poorly trained workforce have to misinform customers before those
same customers take their business to another cell phone provider?
And, does that question even matter to management?
Probably not.
And, would you like to know why it
doesn't?
Because, they are getting more new
customers each month than they are losing each month, so the bottom
line is still positive.
None of the cruise ships that are
currently operating in global waters, would have been successful with
that attitude.
You might just say that I am nothing
more than a foolish old man who has nothing better to do with his
time than to write negative articles about America, Americans, or
American companies... and, you may be right, but, what if I am
right and American companies start a serious decline because of the
lack of customer service that I describe here?
Are you going to apologize?
I doubt it... probably because you
will not even remember this article or me.
But, what you will remember will be the
quality that seems to be getting a little worse since the last time
you paid attention to it. And, it may or may not register with you
either that you are paying a higher cost for that lack of quality
than you were the last time. Still, the only way that you will not
buy American is when they are out-of-stock, and you are forced to
purchase the item from a foreign manufacturer... and, once that
happens, you will never buy American again.
It is called GLOBALIZATION... and, it
was put into place by a Republican, if that really matter now. And,
as I have said earlier... it is just a matter of time.
7/28/2016
A Gift In Each Day
by Alex Hutchins
Hours before the day dawns on the world
in this area, I lay in my bed (wide awake) pondering and wondering,
speculating and imagining what our world may be like today, knowing
and realizing that other days in other parts of the world have
already ended just as mine began; and, it really does not matter to
me if they are actually behind or ahead as what could really be the
difference in a few hours?
I have been told or at least heard a
few times that wealthy people can celebrate New Year's Eve several
times each year ( and some do) by flying from from time zone to
another time zone; and, I suppose that this is done simply because it
can be done, so in that fact must dwell all the excitement in doing
it.
Minutes before the day dawns on this
side of the world, I decide (without hesitation I might add) that my
body is in need of coffee, but it is now only the decaf kind, so the
need is more psychological than anything else... still, there is a
need that must be fulfilled in me.
Fondly (or as best as I can recall), I
remember both my parents (but I do have siblings) drinking coffee
each and every morning, so I can sure that this is where the roots of
my desire for coffee were planted; however, I can say for sure in an
absolute way, but I typically awoke with no other people in the
mornings unless I was away at some kind of summer camp.
The day has now dawned and as it
continues its dawning process, I sit in the same spot on the same
couch by the same table and lamp as I did the day before and turn off
the air circulation fan just as I did the day before as it it too
chilly in this part of the house in which I always find myself
sitting.
Cats wandering around in front of me
without knowing what they are doing after receiving their morning
treats still serve to amuse me, but not as much as the first day I
noticed this behavior.
Numbness in the fingers of my left hand
remind me I should not attempt to pick anything up with that hand or
move anything using these fingers for a few minutes unless I want the
item in question to be dropped.
While decaf coffee may not tastes as
good as my ole regular coffee, for the purposes of why any coffee is
ingested at all so early in the morning each day, it works.
Retired and ready to go somewhere at a
moment's notice, I reflect upon the obligations that I would leave
behind: some important, some not at all, and I wish that I could
possess that type of personality to just get up and leave, but I do
not, as planning for me is the only way to go and the only
methodology that leaves me with a relatively high sense of
security... knowing that nothing is one hundred percent in that
area.
Still, at this present point in my
life, I know that my days are numbered (excuse the cliché) even
though I would not gamble as if life were a game of Roulette with
these numbers as some do; but, with that said, I am more aware than
ever that the life we have been given, has been given to us in the
manner and spirit as one might give a gift to a loved one.
If, we human beings have the capacity
to love and hate then we damn sure have the capacity to appreciate
and be grateful.
Oftentimes, and too often perhaps, we
focus on love and hate and forget all about appreciating and being
grateful. And, if humans had a flaw that would be it.
TinyBuddha.com lets us know that there
are 7 Steps that we must take in order to achieve a beautiful life:
- Know thyself
- Define Beautiful Life
- Start Work on #2
- Appreciate where you are in the process
- Adjust expectations
- Count your blessings
- Live the life
But, while this Tiny Buddha seems to
make sense, I believe that this Tiny Buddha is sitting on its own
head, creating a less than positive circular approach to achieving
this Beautiful Life.
So, let me explain:
Step One is a valid first step as one
must understand who one is before any type of definition of what a
Beautiful Life means to them can be created.
Step Two is also valid, in that there
is indeed a second step, but I am not convinced that creating a
definition is it.
It seems to me that Step One and Step
Two are so intertwined that they cannot be separated but more
importantly, it may take an entire lifetime before either is really
and truly found. And, as Step One changes and it will change
throughout one's lifetime, so too will Step Two change. Therefore,
not only should these steps be combined but also be seen as a work in
progress rather than an actual step.
Step Three is a natural by product of
Steps One and Two, therefore it too should not be considered a step
but a sub-process to whatever preceded it, consequently.
Step Two should actually be what the
Tiny Buddha refers to as “Count Your Blessings.”
Step Four, according to the Tiny Buddha
is “Appreciate where you are in the process,” but I would submit
to you that this is an irrelevant step as if you know yourself and
have defined a beautiful life then no appreciation need take place at
all because of the constant evolution of yourself and what you are
moving towards. Appreciation assumes that one has reached a static
level and that should never happen.
ADJUSTING EXPECTATIONS SHOULD NEVER BE
A PART OF ONE'S JOURNEY TOWARDS ACQUIRING A BEAUTIFUL LIFE...
Why is this?
Because, a beautiful life is composed
of both good and bad from the very beginning which is why it should
be referred to as a beautiful life... since one is alive as opposed
to being dead. And, if you really know yourself, then you will
realize that this is the only way to actually perceive and define a
Beautiful Life... and, this is precisely why it is a lifetime
journey. And, if you do not see it this way, then why are you taking
this journey (or at least considering it) in the first place?
So, let's rewrite the steps...
Step One – know thyself/define
beautiful life/start the journey
Step Two – count your blessing and
be grateful
For example, I am thankful (blessed if
you will) for the following:
- being debt free
- living where I am living
- having cancer
- have heart disease
- being married
- having the parents I had
- having the life I had (and still have)
- having only simple desires and needs
- understanding what I understand
Why am I thankful, blessed, and
appreciate these 9 things? Because, I am the person I am now as a
consequence of all these things happening in my life when they did...
if, they had not happened, I would not be who I am today... I
still be who I was.
So, how did you get here?
I don't rightly know, but I did.
So, you cannot tell me how?
No, not really...
My friend(s), each journey is different
as is each blessing as is each perceived daily gift, and it is up to
you to discover the right way to see these gifts and blessings and
the right way to appreciate them as well but only after they have
been truly discovered.
There is not right or wrong way to do
this.
I cannot really tell you when it was
that my journey actually started, but if I had to speculate, then, I
would say it began on or about the time that I was first diagnosed
with having cancer; although, I would also speculate that I had been
on this journey already but simply did not know it... and, it may
be much the same for you... as, we are all looking for something in
life as well as out of life, but we just don't know what that
something is or when it is that we are in actual possession of that
something, until long after we have acquired it.
7/27/2016
The Fall of Male
by Alex Hutchins
When I was growing up just outside of
Alexandria, VA, I lifted weights everyday in my bedroom and got to
the point where I was pretty strapping but not like some of these
muscle builders who tear their muscles and build them bigger... I
just wanted to strengthen and tone more than anything else while I
was playing football, baseball, basketball, and track and field...
so, it was perfect for me.
I was raised by a macho dad and a
submissive mom so I too acquired both sides of the personality but
had a dominate macho side serve me well throughout high school and
college where I looked down on sissy males and submissive females,
but never took advantage of either one of them sexually... I was
always passive in that regard for which I am thankful.
The thoughts of making a female do
something that she does not want to do or who may not realize what
she is doing because she is drugged is, to me, a chicken shit way, of
acquiring sex while offering solid evidence that the male in question
is operating with a loss of ego,self-confidence, and probably
self-esteem, otherwise there would be no reason to act that way
towards a female.
And, while some males may think certain
females are going to be simply better in bed than others, therefore
they (males) have to get them there at all costs, is just plain
stupid and an ignorant way of using one's intelligence, although,
there are many males who actually fall into that category that
consider themselves quite smart.
So, while males (like and unlike
myself) are manipulating females for the purposes of having sex while
they can, let me tell you, the reader, that this will not last
long... and, it will not last long because males are going to wake
up and change their personality... NO... it will not last long
because society is changing and with that change will come the change
in males.
We will always have the aggressive,
ill-manered male with which to contend, it is just that their ranks,
in the future, will become less and less... as, more and more “new
age” males who are being taught to embrace both their female and
males sides are beginning to emerge and grow. You might begin
referring to these new males as bi-sexual, in that they enjoy having
sex equally with both other males as well as well females... and,
display no regrets in the process.
No only do we have bi-sexual males but
we have bi-sexual females and we have bi-sexual couples, so our
entire social, sexual society is changing. These new types of people
will phase in as the macho male phases out... so, the process will
oftentimes be rather slow or will seem rather slow to those of you
who live in rural areas as opposed to those of you who live in urban
areas.
Another changing aspect of our society
with which males will have to contend is the fact that more and more
and more females are going to be promoted to both management and
leadership positions over the next 20-30 years perhaps even 50 years.
WHY?
Well, the plain fact of the matter is
that more and more and more females are graduating from Colleges and
Universities while less and less and less of those graduates are
males; therefore, the succession pools can only be filled with
females as opposed to males. No doubt, this will change the
complexities of the workplace environment in which males will find
themselves in a dominate minority.
The simply truth of the matter is that
more males will become supervised by females than will females become
supervised by males... And, with that reversal, there will be less
and less and less claims of sexual harrassment in the workplace,
unless that sexual harrassment takes place between two females.
It's nothing personal guys, it is just
the way it is right now... check out the data yourself.
During the tenure of our African
Amerian President, the overall treatment of African Americans did not
improve; in fact, if anything, it may have worsened. So, it is
highly likely that if we were to elect a female to the office of
President that something similar would also take place in this “male
dominated” country of ours.
Therefore, the only real attempts at
changing the workplace is coming to come from more females entering
the workplace and moving into positions of management than their male
counterparts... which is already taking place across the nation.
The fall of male has been set into
motion.
Let me make it perfectly clear that my
message here is not being underscored by what is happening to either
Bill Cosby or Roger Ailes because they are part of the old
establishment era of “pricks” in the workplace that
fortunately is rapidly decreasing in numbers as they age out and die.
Bill Cosby is getting what he deserves regardless of whether or not
50 females have made claims against him; but, Roger Ailes (while old)
is a breed of males that is not just sexually harrassing females but
who is also solely responsible for generating a “ton of money”
for a business enterprise.
If Ailes is guilty of doing what has
been claimed then he too should be punished but in reality, whether
he did anything or not is irrelevent and his punishment will neither
be swift nor deep, whereas those who made the accusations, will in
time, and at the convenience of the business enterprise, suffer far
worse a fate than money maker Roger Ailes.
Besides, Roger Ailes was born in 1940
and is 76 years old... and, just what could he have possibly
accomplished by sexually harrassing females at that age? And, the
question here is...
Did he simply make sexually
suggestive comments or did he actually think he could have sexual
intercourse with these reluctant females?
Of course, that distinction should not make any difference to the law
nor the clear implementation of the law...
But, these again are the high profile reported cases... and, my
guess is that this happens all the time and goes unreported because
of company retribution, politics, and other factors where females
want to keep their jobs long beyond the reported incident of sexual
harrassment.
And, the fact that something like this is even happening in the first
place, should show how incredibly evil these types of men are.
Whether these males want to admit it or not, their time in the
workplace is over... the old male is being replaced by a different
breed of male while at the same time, females (on average) are
achieving more out of work than the males are achieving.
The sexually over-active and aggressive male is simply getting old
and dying and there are no replacements on the horizon, which is
really good news for females and for organisations who want to keep
specific males on the payroll because they can generate tons of
revenues.
Some
scientists believe that there are only two types of
men:
- “Alpha” males are those at the top of the social
status hierarchy. They have greater access to power, money, and
mates, which they gain through physical prowess, intimidation, and
domination.
- “Beta” males: the weak, submissive, subordinate
guys who are low status, and only get access to mates once women
decide to settle down and go searching for a “nice guy.”
While these two classifications may or
may not be accurate, they do present an interesting comparison
regarding males and it would be my contention here that the BETA male
is replacing the ALPHA male in the workplace; however, it is doubtful
that there will be any type of replacement in professional sports as
the various sports would simply die out from lack of interest if
there were... so, BETA males have their place.
According to a 2014 article in
Psychology Today:
In almost every society men are the ones who are overwhelmingly
involved in wars, in all kinds of intergroup aggressions and
intragroup homicide; they mobilize themselves in armies of violent
fans, in criminal gangs, in bands of thugs, etc. These observations
are as old as the world and have allowed us to create a clear
distinction between male and female sexes regarding their
predisposition to violence. Wars are a biosocial product of men and a
field for male’s manifestation [Goldstein, 2001]. The same thing is
true of crime and cruelty, which are closely linked to masculinity.Canadian evolutionary psychologists Martin Daly and Margo Wilson, who specialize in studying the homicide phenomenon, have analyzed 35 homicide data sets from 14 countries, including some from primitive societies and some from different eras. Among these societies men committed homocide, on average, 26 times more frequently than women [Daly, Wilson, 1994]. Also, familicides (the killing of family members) are committed mostly by men. Some data have shown that men were involved in more than 90 percent of cases [Wilson, Daly, 1997, p. 160].
But here, we should take note that WAR
is changing and will continue to change... pilots sitting behind
desks in remote locations are flying drones capable of killing single
or multiple targets. Robots may soon be replacing the “live”
body on the combat battlefield. Technology has enabled fewer and
fewer males to be killed when going to war, so that the imagine of
the aggressive military male, is about to be forever replaced.
By 2050, where do you think all our
MACHO MALES will be? The odds are that there will be very few, if
any, macho males in the workplace in 34 years; in fact, there is a
good possibility that a majority of this change will have already
taken place by 2030 which is only about 14 years away.
Whether it is 14 years away or 34 years
away or somewhere in between the two numbers, the fact remains that
the FALL OF MALE is imminent and certain.
Subscribe to:
Posts (Atom)