Customer Service

I am more than confident that all of us have had both positive and negative experiences with customer service; in fact, would you believe that people are more likely to share negative customer experience stories than they are positive ones? 

While most of us have heard that being proactive is better than being negative, we still like to share our negative experiences with family, friends, and co-workers, making it very difficult to maintain at positive attitude either at home or at work. 

Some of us who work in the customer service industry understand all too well what it is like to feel poor customer service while keeping our eyes closed when we have to give good customer service – I guess Americans just do better at receiving than giving.

And, of course, we all know about customer loyalty that is, treating our customers as if they are going to be our customers for a lifetime.

Typically, when we think of customer service, we immediately think of someone talking on a telephone, when in reality those type of customer service are low on our list. 

We have servers in restaurants, doctors and nurses, teachers, law enforcement, firemen, our military, retail sales people, religious employees, IT technicians, athletes, musicians, clerks and secretaries, real estate brokers, car dealers, tourism industry workers, etc., and the list goes on and on and on.

20 ways to kill customer loyalty

Uncertainty

Complacency

Apathy about your job

Lack of confidence

Bad customer service

A bad attitude

An aggressive attitude

Indifference towards a customer

Lack of enthusiasm

A communications breakdown

Inconsistency

A weak relationship

A long waiting time

A slow returned phone call/email

Arguing with a customer

Making a customer feel that they are wrong

Making a customer feel ignorant

Being impatient with a customer

Using unfamiliar jargon

A failed promise

Do any of these 20 items remind you of you?