In Manhattan, the upscale clothing retailer Barneys
will replace the bankrupt discounter Loehmann’s, whose Chelsea store closes in
a few weeks. Across the country, Olive Garden and Red Lobster restaurants are
struggling, while fine-dining chains like Capital Grille are thriving.
And at
General Electric, the increase in demand for high-end dishwashers and
refrigerators dwarfs sales growth of mass-market models.
As politicians and pundits in Washington continue to
spar over whether economic inequality is in fact deepening, in corporate
America there really is no debate at all. The post-recession reality is that
the customer base for businesses that appeal to the middle class is shrinking
as the top tier pulls even further away.
If there is any doubt, the speed at which companies
are adapting to the new consumer landscape serves as very convincing evidence.
Within top consulting firms and among Wall Street analysts, the shift is being
described with a frankness more often associated with left-wing academics than
business experts.
“Those consumers who have capital like real estate
and stocks and are in the top 20 percent are feeling pretty good,” said John G.
Maxwell, head of the global retail and consumer practice at PricewaterhouseCoopers.
In response to the upward shift in spending,
PricewaterhouseCoopers clients like big stores and restaurants are chasing
richer customers with a wider offering of high-end goods and services, or
focusing on rock-bottom prices to attract the expanding ranks of penny-pinching
consumers.
“As a retailer or restaurant chain, if you’re not at
the really high level or the low level, that’s a tough place to be,” Mr.
Maxwell said. “You don’t want to be stuck in the middle.”
Although data on consumption is less readily
available than figures that show a comparable split in income gains, new
research by the economists Steven Fazzari, of Washington University in
St. Louis, and Barry Cynamon, of the Federal Reserve Bank of St. Louis, backs
up what is already apparent in the marketplace.
In 2012, the top 5 percent of earners were
responsible for 38 percent of domestic consumption, up from 28 percent in 1995,
the researchers found.

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