McDonald's isn't ready to swap workers for robots just yet.
According to McDonald's CEO Steve
Easterbrook, the fast-food chain won't replace workers with machines —
even if restaurant operators have to pay the $15 hourly wage that
protesters are demanding.
"I don't see it being a risk to job
elimination," Easterbrook said on Thursday at McDonald's annual meeting
when asked if rising labor costs would force the chain to cut jobs,
replacing workers with kiosks and "automatic pancake machines."
Instead, Easterbrook said, the
company would look to automating food preparation, allowing more
employees to work directly with guests and boosting customer service.
"Ultimately we're in the service
business, and we're competing with other opportunities for people to eat
and drink out," says Easterbrook. "Frankly, we will always have an
important human element."
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