In order to understand what is wrong
with American Management one must explore what is wrong with American
labor because the 2 are not mutually exclusive.
Prior to the twentieth century (1900s)
American labor was basically uneducated or under educated and
management was seen as their Godfather and/or Dutch uncle.
Godfather here is described as a male
godparent; whereas, a Dutch uncle is a person giving firm but
benevolent advice. In some cases extreme tolerance was demonstrated
but in other cases, it was not.
As companies got larger and more
complicated, more layers of management were developed and those
working on either end of the spectrum became father and farther
removed from each other to the point that they had very little in
common at all.
Social status, education, wealth, and
dress separated management from labor even further and this
distinction was exacerbated in the military where officers and
enlisted men did not fraternize in any way shape or form, when not on
duty.
This was particularly true after WWII
although it had gradually been developing long before them.
However, at the end of WWII and
steadily moving forward since then, labor was on an inevitable course
of becoming smarter and more intellectual with each passing year.
If management was based upon experience
and skill rather than only education then there would be a lot less
educated folks in Management position; but, it is not and today if
one does not have a Masters Degree then no HR Manager will ever
consider talking to you for a management position.
Education then is considered to be the
big difference maker between management and labor which is why so
much emphasis has been place on high school graduates attending
college. However, aside from the Ivy League Schools and well known
schools, most colleges and universities are passing students through
at an accelerated speed in order to generate revenue.
A normal in class semester is 15/16
weeks with 3 hours each week on each course or a total of 45
classroom hours and another 45 hours spent in reading, research, and
writing assignments for a total of 90 hours per course per semester.
Some colleges are saying that time can
be accounted for in 6 – 4 hour in classes (1 each week for 6
weeks) because those other 60+ hours will be spent reading,
collaborating on discussion questions, doing research and writing
papers.
Now, someone has determined that
classes can complete those so-called 90 hours in only 5 weeks if it
is performed online.
We are typically pumping out potential
managers because of their degrees like Ford's early assembly line...
and, we wonder why our manager are oftentimes performing
inappropriately in specific situations.
Masters Degrees at these schools are
not challenging at all and student just put in time and write papers
in order to receive their degrees so it might as well be a mail
ordered degree.
On the other side of the aisle, labor
(as mentioned earlier) is getting smarter and smarter and smarter,
especially with the advent of the internet. Consequently, many of
the psychological games that management tries to play on them to get
them to perform better backfires.
Labor continues however, to play stupid
because that is exactly what management expects from them and they
really do it well.
In the southern part of the US where I
am familiar, labor outside of their 40 hour work week, manages cattle
ranches, farms tobacco, maintains rental property, operates heavy
machinery, fund raises for school athletics, is a Deacon in the
Church, operates a gas station or grocery store, builds houses, or
performs all sorts of odd jobs.
They know how to develop budgets, cash
flows, income/expense statement, perform intricate marketing
strategies, manage people and volunteers, and invest their money into
growth opportunities.
When these same people return to work
on Monday, Management treats them like they are stupid and when
Management makes a bad decision that will costs the company thousands
maybe millions of dollars, they will not to offer advice that may
have stopped that decision from being made.
As always, I am reminded of a story.
When I was but a young boy, I would
find myself performing menial labor as punishment for my
inappropriate behavior as directed by my Dad and overseen by my
Mother. One particular summer, my inappropriate behavior had been so
bad that I had to move 2-3 cords of wood from where they were to the
other side of the house, making sure that they were properly stacked
and then had to move them back to the same place where I started
moving them from, also making sure that they were properly stacked.
I have to perform this mindless task
all day from the time my dad left for work in the morning until the
time he came up the front sidewalk that evening, even if those two
start and stops were performed in the dark.
Of course, I did as I was instructed
but have no idea how I must of felt during this process of moving
wood as it was just too long ago. I doubt that it had any
significant improvements or change on my behavior(s) but I did learn
a valuable lesson.
When appropriate, never question, just
do... and, I have performed that ritual many times during the course
of my career as I performed mindless tasks over and over and over
again. When coworkers asked me what I was doing, I would reply, “I
am just moving wood.”
As long as management and labor treat each other like the American
Government treats Terrorists then we will continue to have
management/labor issues inside most of our companies. Management is
no different from labor really in that they put their pants on just
like labor does, one leg at a time.
There are other issues underlying this problem as well because some
managers do not want to give up power or control nor do they want to
do anything that keeps their egos in check. Males, for some reason,
seem to enjoy engaging in, spitting contests as a way of proving
their masculinity when in reality it makes them look weak and
childish.
Another issue that causes labor to back off is when they bring an
idea to the table and management says that is not good, only to find
out that this same management person who turned down this idea has
now claimed this idea as his own and is presenting it to his
superiors.
Labor will typically only let management fool them once.
So, whatever is wrong with management is exactly what is wrong with
labor and one cannot improve without the other one improving and no
one can do this first, they both have to do it together and learn to
lean on each other when it just does not work right or as it should.
I believe this is called: Taking responsibility and earning
one's trust...
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